Return Policy

Here at SEVEN^® haircare online, we work hard to provide you with the highest quality products and service. We appreciate your business and want you to feel fully satisfied with your purchase.

If for any reason you are not completely satisfied with a product, you may return it for online store credit within 30 days of purchase with your original receipt. We cannot accept returns on overly used products. Please note there is a $7 return shipping fee  per return. Any shipping fees paid on the original order are not eligible for credit.

Important notice: Items purchased through 7haircare.com may not be returned in salons. Conversely, any SEVEN^® haircare product purchased in a salon must be returned to the same location the purchase was made.

How do I return my products?

Didn’t love it as much as you thought you would? Let’s fix that! We are happy to take your returned product in exchange for store credit. Here’s how it works:

1. Find your order in the Orders screen of your account profile, and click on the Request Return button to submit your request. You may also email us at hello@7haircare.com with your return request.
2. Our team will review your request within 2 business days. If your return is approved, you will receive a return label to ship your item back via UPS.  If your return is declined for any reason, we will email you with our response. 
3. Pack your items carefully, include the original invoice or packing slip in your order
4. Print your return label and attach it to the package. Cover or remove any old shipping labels. 
5. Give the package to UPS.
6. Track your package to make sure we get it. Upon arrival and processing, you’ll receive an email confirmation.
7. Your account will be credited for the return. 

Can I get a refund for my shipping?

Shipping refunds for returned products are not available.

In the case of product defects or errors in shipment, please contact us immediately at hello@7haircare.com for assistance.

How do I use my account credit?

After your returned product has been received and processed, a store credit will be added to your account. This credit will show as an available payment method when you checkout. 

Can I use my account credit on more than one purchase?

Yes! You can use the credit on multiple purchases until the store credit has been completely used.

Can I track my store credit in my account?

Yes! You can view your store credits in your account profile. 

How do I exchange products?

We strive to make sure products arrive to you safe and sound, but accidents do sometimes happen. If your product arrived damaged, had a defect of some kind or the wrong thing got shipped, we want to correct that right away. Please follow the steps below to get good hair on the way.

Make sure to keep the shipping box, packing materials and the damaged items.

1. Contact us at hello@7haircare.com. For speedy service, please provide the order number (you can find this on your invoice, in the emails we sent upon order and shipment, and by signing in to your account) along with your email address and phone number.
   
2. In the case of product defects, damage, or errors in shipment, you will be emailed a UPS Ground shipping label to make the return shipment.
   
3. Make a copy of the invoice or packing list and write a note on it about what is being exchanged and why.
   
4. Pack your items carefully, include the original invoice or packing list in your order.
5. Print your return label and attach it to the package. Cover or remove any old shipping labels. 
6. Give the package to UPS.
7. Upon arrival and processing, you’ll receive an email confirmation including a tracking number for your new shipment.
   

How quickly will you process my return or exchange?

As promptly as we can! Most returns are processed 3-5 days within receipt.

Exchanges can take a little longer. They are usually processed within 7-10 business days of receipt and are shipped via UPS.

An email will be sent to you to confirm the receipt and processing of your return or exchange request.

Please note: Only products purchased at 7haircare.com may be returned for credit or exchanged.

I’ve got more questions.

We’ve got answers! Please contact us at hello@7haircare.com. Please provide the order number (you can find this on your invoice, in the emails we sent upon order and shipment, and by signing in to your account).